Fiverr Gig Q&A Feature

You know that there is a new feature called Q&A in fiverr. It is a cool feature that freelancers can use to influence potential buyers. I’m using fewer steps to develop Q&A for a gig. Here are my secrets about creating good Q&A for a gig

1. Write down all questions you can remember regards the gig in a customer's point of view.

Here I don’t search message history to find out what are they, just remind and write down them. As an example for every gig below questions are common.

• What is the price for this?
• When I can receive this?
• Can I have refunded if I’m not satisfied?

There may be some other questions very specific to the gig. As a example for my Excel VBA gig, many people asking “Are you giving source code of this?”.

2. Assign them into one of two categories.

We can find there are two types of questions from this list.

• Common questions.
• Gig specific questions.

Assign all of questions to one of the above two categories. We can use common questions for other gigs as well.
You can keep a separate record for common questions and gig specific questions. It will make your work easier when you are going to add new gig.

3. Select most relevant Q&A from this list.
4. Write answers for the selected questions
5. Add Q&A to the gig.

Add common questions and answers on top. They are the questions most potential customers ask. Providing answers for those questions allows them to scroll through all the questions and answers.

6. Keep it simple.

Do not add many Q&A to a gig. We can’t answer all questions from potential customers using Q&A. Therefore, keep this section as much as short. I recommend to have 3 – 5 Q&A for a gig.