How to Succeed With Fiverr - Dream of Freelancers

Fiverr.com is a dream of freelancers and all of them wants to be success in there. Therefore I thought that it is helpful for you to share my secrets how am I became a successful service provider on fiverr. They may useful to you to increase your revenue. Here are my secrets showing how to succeed with fiverr.

There are many categories to market your knowledge in fiver and you can add a decent number of gigs to your profile without any problem. That doesn’t mean you have to create many gigs for your profile. Though you have many gigs you may receive few or no orders. Therefore you have to follow some basic rules before create a gig.

1. Sell on Niche

First of all select a niche that you are good about. Then do some research on the gigs already available on the fiver related to your niche. Eventually you can find what are the categories relevant to your niche. There may many categories for this niche on fiverr. Select the most frequent two categories and list your gigs under those categories.

2. Be Specific

Describe your service and conditions (if any) in your gig description. Don’t add many services to a single gig. As an example, assume that you are going to provide Microsoft Office related solutions (Excel/PowerPoint/Word) through fiverr. Don’t use the same gig to provide all three services. Instead add three gigs to your profile and use one for each service. If you are providing many sub services use the gig description to explain them.

3. Build Trust

Always mention you are giving them 100% refund if they are unhappy and provide some revisions. Though you feel you may lost your revenue, that is a good method to build the trust about you. FIverr.com allowing mutual cancellation and you can use this feature to refund buyers. When it’s about revisions, you can add a condition that these are provided if they are in line with project scope.  Further you can use the new feature F&Q. You can add some questions and answers to them as a F&Q for your gig. You can use this feature to build trust about your gig on potential buyers.

4. Be Connected

Once you have published your gigs, your gigs are visible in search results. That means you are receiving messages from customers. (Slowly at the beginning) Fiverr monitoring some KPIs of sellers to place their gigs on search results..

1. Positive Rating – Percentage of positive ratings you receive.
2. Response Rate – Percentage of messages, replies within 24 hrs
3. Orders Completed – Percentage of orders completed without cancellation.
4. Delivered On Time – Percentage of orders delivered within delivery time.

To be on top of the search results you have to maintain all of above near to 100%. If you can’t reach this try to maintain 95% at least. If you have scores below means you are out of the game.

Here are the few tips to maintain above KPIs.

• Install fiverr.com mobile app and reply messages as soon as possible.
• Reply each message you receive. You may receive many crazy messages and requests. Don’t ignore them, after 24 hrs it will cause to reduce your response rate. If you can’t serve them just let them you can’t help them. This will stop message sender waiting for your response and also decreasing your response rate.

5. Be Reliable

Last two  KPIs described above are related to the reliability of your service. Maintaining the reliability make your customer happy. See my tips to maintain this reliability.

•  Always prefer mutual cancellation. For some cases this will not work, but it is worth to try this. Note that any cancellation including mutual cancellation will reduce your order complete rate.
• Always keep some margin for delivery time. If you can’t deliver within the agreed time, use new feature “Extend to Delivery Time”

6. Make Customer Delight

Finally as all other customer services, you have to delight your customer to receive 5 star rating. Therefore try to achieve steps describes in 4 & 5 to delight your customer.